So you started an eCommerce business recently huh? Congratulations, so did everyone else. All joking aside, eCommerce has become super lucrative in the last 10 years or so and has become super popular among consumers.
People love ordering things online and receiving their products in the easiest way possible. Well I have a lot of experience in eCommerce and have spent lots of time critically analyzing and auditing my business to make sure I am operating as efficiently as possible. Through all this, I have discovered that how you ship your products is extremely important for the wellbeing of your business and for the loyalty of your customers.
Since you are an eCommerce business, you never actually interact with your customers in person. This means that the only physical interaction your customers may have with you is your product and the box or package that it is shipped in. Because of this simple fact, it is true that you need to seriously consider and evaluate how you are shipping your products on a regular basis. Here are a few tips I have for you about shipping and packing supplies that you need for your eCommerce business.
The first thing that you will need to get squared away about your shipping process is the packing and cushioning material. The last thing you need is bad reviews due to your products being broken or damaged during transit. I know from personal experience that truck drivers don’t give a darn about your products; they are just driving trucks for a living and could not care less about the well being of your precious packages. Especially if you are shipping items that are fragile, you will need to take great care to properly cushion and pack your container.
I suggest investing in supplies like bubble wrap or packing peanuts that can keep your items safe and secure. It is also important to find a box that will best fit your product that you are shipping. You want a big enough box that won’t squish or hurt your product, but you want it to be as small as possible to prevent your products from getting tossed around in their boxes during shipping. If your product shows up at your customers door and it is broken, I promise they will point fingers at you. Even if you had nothing to do with the package being damaged, it will hurt your reputation in the end. That’s why it is super important to cushion and package your products well.
Another essential shipping element you need is some sort of sealable bags. We in the eCommerce industry often refer to poly bags as the way to ship packages and keep everything safe and sound. Poly bags are great because they offer a layer of extra protection from bumps and impacts that may occur during shipping, and they also can help protect your product against weather elements and other outside factors. If you are planning on shipping some sort of clothing or jewelry, sealable bags are especially helpful. They can keep out any water or dirty materials, and also help to prevent things from tangling or getting all messed up.
I hope you can use this information to better your eCommerce business and to start shipping your products in a more efficient and smart way.